We've been notified by several users of a phishing attempt sent to their email inboxes in recent days. That email looks something like this:
We've pointed out three items in the above email that are examples of things you should look for to determine if an email is legitimate or an attempt at phishing.
- The From address in this one is a clear indication that it is not from Redtail. We always recommend that if you have concerns or suspicions about the validity of an email that you check out the sender's email address.
- The second and third items are perhaps a little more difficult to judge, but in Redtail's case we wouldn't send out an email with the tone expressed in this phishing attempt where the sender tries to make you feel like if you don't take action immediately you will lose your products. It's a common tactic used by scammers, and emails that use it are rarely legitimate. Always call the company in question if you're concerned that you need to take immediate action - NEVER click links from the email itself or use phone numbers provided in the email.
If you did click the link in the phishing email above, we do recommend that you change your email password immediately. Instructions for resetting your email password are available at the links below, both for those of you using our modern webmail UI and for those of you using our classic webmail UI:
We also recommend that you set up Two-Factor Authentication (2FA) for your email account, which makes it harder for scammers to log in to your accounts if they do get your username and password. Again, instructions for setting up 2FA are available at the links below, both for those of you using our modern webmail UI and for those of you using our classic webmail UI:
If we can be of any additional assistance, please do not hesitate to reach out to us.