Webmail 9.0: Adding an External Account

Redtail Webmail allows users to add external email accounts. This allows a user to check each of those accounts by logging into one account.

To add an external account within Redtail Webmail, follow the outlined steps below:

Click the gear icon in the upper right corner of Webmail and then select Settings: 




You'll then see your Settings window. Click "Accounts" on the left and then click Add an Account in the Accounts section:




You'll then see the below:


complete_email_add.jpgHere, you will need to set up the external account you wish to add by entering the account settings.  

Enter the email address for the account you wish to add in the Email Address field.

Then, enter the Password for that email account.

Your next steps will be to configure the account settings. You may need to get this information from your email provider. 

Account Type: Choose the account type, POP or IMAP.

Username: Enter the username associated with the email account.

Note: Redtail-hosted email accounts will reflect the full email address as the username. 

Mail Server: Enter the email server host name.

Note: Redtail-hosted email accounts will use webmail.redtailtechnology.com.

If you click Advanced Settings to expand/view those options, you'll see the below:




If your service provider uses a different Port than the default, check the Change port option and enter the correct port number. If you use or are required to use a secure connection, enable Use an encrypted connection (SSL) when accessing this server by checking the box beside it. 

When you've entered all your information, click the "Test connection to server" button. If successful, you can click the "Save" button at the bottom to begin using this email account within Webmail as well.


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