Webmail 9.0: Managing Junk Folder

Redtail Webmail utilizes a powerful spam filter to determine whether messages from specific addresses or domains should be added to your Spam folder or not.  Most filtering of unsolicited automated mail is handled by the spam filter before those mail messages reach your Inbox.

If you find a message in your Inbox that is spam, you can highlight it and click the Spam icon on the toolbar or you can right-click on the message and select the Mark as Spam option from the right-click menu. As a result, the mail is moved to your Spam folder. This action helps to train the filter specifically for your account:

 

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Sometimes a message can be marked as spam and placed within the Spam folder that is not really spam. You should check your Spam folder periodically to ensure that you are not missing any messages. To move messages that should not be marked as spam from your Spam folder, simply click on the message and then click the Not Spam button on your toolbar:

 

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To empty the Spam folder, right-click the folder and choose the Empty Spam option from the right-click menu. In addition, the contents of the folder are automatically purged after an administration-configured number of days.

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In addition to Redtail's spam filtering, you can block messages from specific email addresses or domains from reaching your inbox; you can also allow specific email addresses and domains, so their emails reach you every time. When you add an email address or domain to your blocked senders' list, Webmail blocks all messages from that sender.

Block senders from sending you email

  1. Select Settings:

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  2. Click Blocked and Allowed Senders in the left pane.

  3. Under Blocked Senders and Domains, enter the email address or domain that you want to block and click Block.

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    Note: Webmail removes emails by blocked senders from the server; they do not appear in either Spam or Trash.

 

Allow senders

If you want to remove someone from the blocked senders' list, follow the instructions below.

  1. Select cog icon  Settings.

  2. Click Blocked and Allowed Senders in the left pane.

  3. Under Blocked Senders and Domains, select the email address or domain that you want to unblock and click Remove.

 

Stop messages from going into your Junk Email folder

Messages from these senders and domains bypass spam filters and are always delivered.

  1. Select cog icon  Settings.

  2. Click Blocked and Allowed Senders in the left pane.

  3. Under Allowed Senders and Domains, enter the email address or domain that you want to receive emails from and click Allow.

    Note: If the same email address is in the whitelist and the blacklist, whitelisting takes precedence.

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