Below are the steps needed to enable the Forgot Password Link on the login page that can help you reset your email password if you are unable to remember it.
As long as you have configured a recovery email address, Redtail Webmail will send you a recovery email with a temporary code.
Here is how it works:
In Redtail Webmail, click the gear icon in the upper righthand corner and select Settings:
On the resulting popup screen, click Account Recovery:
You'll then see the below:
Enter an alternate email address to serve as your password recovery email address:
Then, click the Continue button. At that point, you'll see the below:
Check your Inbox for your Recovery Email Address and copy the verification code you were sent, paste it into the box above, and click Continue to confirm your recovery address.
After the address has been validated, you can then use the Forgot Password link on your Webmail login page for instances in which you no longer remember your email password.