401k Clients & Accounts

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Observation:

The SECURE Act of 2019 provided provisions and incentives for 401k plans for small businesses. Since its passing, there’s been a noticeable uptick in the number of small businesses providing 401k plans and employees participating in those same 401k plans. This also created a greater demand for 401k education and support surrounding those plans giving advisors yet another service to diversify into. The following is how to handle 401k clients & accounts in Redtail CRM.

Directions:

1. Create Contact Status for 401k Participant

Note: You must be a Database Admin to create new Statuses for your database.

Can I add additional Contact Statuses to my database?

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2. Create Keyword for 401k Participant

Note: You must be a Database Admin to create new Keywords for your database.

How do I add new Keywords to my database?

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3. Add Business Type Contact for 401k plan

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4.  Add 401k Participants as Contacts. Be sure to include the following data points:

Employer = (Name of 401k plan in Step 3)

Status = 401k Participant or Active Client

Keyword = 401k Participant

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5. Use Advanced Search to search for the following:

Advanced Search in Redtail

Redtail Essentials: Advanced Search [24:33]

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6. Click save to create a Quicklist to easily access this list for future use

How do I create saved searches (QuickLists) for repeated use in Redtail?

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Bonus #1: Tracking 401k's on an Account Level

1. Manually add 401k accounts to the contact record of the 401k participant. Note: If you have a Portfolio Management or Custodian Integration that aggregates 401k accounts you can skip this step

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2. Update the Account(s) to reflect the proper Type and Tax Qualified Type

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3. Run Accounts by Type Report filtered for the Account Type “401k”

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Bonus #2: Tracking and creating lists (PDF) of all 401k relationships

1. Add a membership option for the different types of relationships you want to track. Examples include “401K Provider”, “401K Participant”, “Third Party Administrator”, “Record Keeper” etc. 

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2. Link the 401K Provider to related contacts through Memberships

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3. Run Membership Report using Common Tasks 

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[Add Graphic]

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[Add Note Template]

401k Support

Body:

Type: Incoming or Outgoing

Summary of Request:

Summary of Action Performed:

*Be sure to link the 401k plan as an additional linked contact below

Category: Account Support

Action: Link 401k Plan as an Additional Linked Contact

Result:

Your Quicklist will provided you a quick way of viewing all participants in a 401k plan. Using Contact Options, we can use a variety of Redtail tools such as Labels, Mail Merge, Reports and Broadcast Email to help communicate to the participants of each plan we manage.

Download a PDF version of these instructions below! 

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