Observation:
Congratulations! You’ve just added a new client to your book of business. There is a lot to be done to get your client up and going with your practice. Redtail provides a number of tools to make this transition as efficient as possible.
Directions:
1. Change the contact Status to “Active Client.”
Database Lists and the Contact Record Video
2. Add and label contact information to designate primary and preferred methods of communication.
Contact Overview: Contact Card
Redtail Essentials: Contact Record Video
3. Enter Client Since Date.
Redtail Essentials: Contact Record Video
4. Enter essential information not collected during discovery process TAX ID, DOB, etc.
Redtail Essentials: Contact Record Video
5. Add User Defined fields for contact’s preferred meeting time, and other information essential to the client relationship.
Redtail Essentials: Contact Record Video
6. Add the contact’s family members and link through the family page.
Redtail Essentials: Relationships Video
7. Collect and input information to the Know Your Client section such as CPA, Attorney, Driver’s license information, etc.
Contact Overview Menu: Know Your Client
Redtail Essentials: Contact Record Video
8. Create an Activity template for client onboarding meetings.
Manage Your Account: Activity Templates
9. Create a Workflow that breaks down the client onboarding process step-by-step.
10. Add an Automation that starts a workflow when a "client onboarding" activity is added.
Redtail Essentials: Automations Video
Result:
You only get one chance to make a first impression. A smooth onboarding process is essential for instilling trust and confidence in your client's mind towards their new advisor. For best practice, Redtail recommends automating a part of this process by using automations and workflows like the ones included above.
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