Follow

Client Onboarding

HowToHandle_header.png

Observation:

Congratulations! You’ve just added a new client to your book of business. There is a lot to be done to get your client up and going with your practice. Redtail provides a number of tools to make this transition as efficient as possible.

Directions:

1. Change the contact Status to “Active Client.”

Database Lists

Database Lists and the Contact Record Video

Onboarding_1.gif

2. Add and label contact information to designate primary and preferred methods of communication. 

Contact Overview: Contact Card 

Redtail Essentials: Contact Record Video

Onboarding_2.gif

3. Enter Client Since Date. 

Contact Details

Redtail Essentials: Contact Record Video

Onboarding_3.gif

4. Enter essential information not collected during discovery process TAX ID, DOB, etc.

Contact Details

Redtail Essentials: Contact Record Video

Onboarding_4__1_.gif

5. Add User Defined fields for contact’s preferred meeting time, and other information essential to the client relationship.

Contact Overview Menu: UDFs

Redtail Essentials: Contact Record Video

Onboarding_5.gif

6. Add the contact’s family members and link through the family page.

Family Relationships

Memberships

Redtail Essentials: Family & Memberships Video

Onboarding_6__1_.gif 

7. Collect and input information to the Know Your Client section such as CPA, Attorney, Driver’s license information, etc.

Contact Overview Menu: Know Your Client

Redtail Essentials: Contact Record Video

Onboarding_7__1_.gif

8. Create and Activity template for client onboarding meetings. 

Manage Your Account: Activity Templates

Sample Activity Templates

Screen_Shot_2020-02-16_at_7.23.43_AM.png

9. Create a Workflow that breaks down the client onboarding process step-by-step. 

Workflows

Workflow Video Series

Screen_Shot_2020-02-10_at_3.07.34_PM.png

10. Add an Automation that starts a workflow when a "client onboarding" activity is added. 

Automations

Redtail Essentials: Automations Video

Screen_Shot_2020-02-10_at_3.07.05_PM.png

Result:

You only get one chance to make a first impression. A smooth onboarding process is essential for instilling trust and confidence in your client's mind towards their new advisor. For best practice, Redtail recommends automating a part of this process by using automations and workflows like the ones included above.

Download a PDF version of these instructions below!

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk