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How to handle cancelled appointments [24:24]

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It happens too often; your office takes the time to schedule a client appointment and takes care of all the attendant details, only to have the client cancel or not show up. Rather than deleting or adjusting the activity for the rescheduled meeting, we recommend tracking those cancellations. By using a cancellation process, offices can better see what issues may be resulting in cancellations. Is it your process or do you have a few frequent offenders? Find out here!

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