Webmail: Adding External/Secondary Account

Redtail Webmail allows users to add an external and/or secondary email accounts. This allows a user to check each of those accounts, by logging into one account.

To add an external and/or secondary account within Redtail Webmail, follow the outlined steps below:

Select the Preferences tab then select Accounts within the Preferences navigation pane on the left. 

Once the Accounts Management page loads, click Add External Account in the Accounts sections. A new External Account name will appear below the primary account. Next, you will need to setup the external account you wish to add by entering the account settings.  

In the External Account Settings section, enter the exact email address for the account you wish to add in the Email Address: field. Next, add a descriptive name to identify this account within the Account Name: field. You can select this account by selecting the From field when composing a new email message. 

Your next steps will be to configure the account settings. You may need to get this information from your email provider. 

Account Type: Choose the account type, POP or IMAP.

Username of Account: Enter the username associated with the email account.

Note: Redtail-hosted email accounts will reflect the full email address as the username. 

Email Server: Enter the email server host name.

Note: Redtail-hosted email accounts will use webmail.redtailtechnology.com.

Password: Enter the password you use to log on to the account. To see that the password you typed is correct, check the Show password option. 

Advanced Settings: If your service provider uses a different port that the default, check the Change IMAP/POP option then enter the correct port number. If you use or are required to use a secure connection, enable Use an encrypted connection (SSL) when accessing this server by check the box beside it. 

For POP accounts: 

In the Download messages to: section, select where the messages should be saved. The default is to create a new folder and the new messages would be stored separately from your primary account. But if you want the messages in your primary Inbox, select Inbox. 

If you want the messages deleted from your external account when it is sent to your webmail account, check the Delete messages on the server after downloading them option. 


Next, you will configure the settings related to the sending of messages from the account your are adding within the Settings for Sent Messages section. 

In the field below From: Choose what appears in the "From" field of email messages, type the name that should appear in the From field of your outgoing email messages. This is the name that is shown before your email address. 

If replies should be sent to a name and address different from that which you configured in From, select Set the "Reply-to" field of email messages to: within the Reply-to: options. Enter the name and address that should receive replies for this identity. 

You can also select a signature to use for this persona. To manage your signature for this account, select Manage your signatures ... under Signatures:


To finalize the adding of the account, select . After the account is added and you selected to store the emails in a Folder, the new folder will display in the Mail Folders pane on the left. 

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