How do I reset a lost password in Redtail?

If you are having trouble logging into Redtail because you have forgotten your password, follow these steps:

  • Below the login box you will see text that says "Forgot Your Password?":


  • Click Forgot Your Password and you will see the below:


  • Enter your Redtail Username and click Send verification email.
  • An email is generated to your email address that is associated with your Redtail account:

  • Click on the link in this email to reset your password:


  • Enter your new Password and click Save Changes.  

    CRM password requirements and limitations:

    -Must contain at least three of the following: one uppercase letter, one lowercase letter, one number, or one special character (!#@$&)
    -Minimum of 8 characters in length
    -Maximum of 16 characters in length
    -The new CRM password cannot be the same as the username
    -The new CRM password cannot be one of the last 13 passwords previously used


  • You will see a confirmation screen when your password has been successfully changed.  
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