If you get locked out of your Redtail account, your database owner or an admin user of your database has the ability to unlock your username by going within the CRM to Manage Your Account —> Manage Database Users and Teams, selecting the Actions menu next to your username, and then clicking Unlock Account in the resulting menu:
Full details of managing database users and teams can be found here.
If your database owner or an admin user is not available to unlock your account for you, you can always give our support team a call at 800.206.5030 to unlock your account for you.
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