If you get locked out of your Redtail account, your database owner or an admin user of your database has the ability to unlock your username by going within the CRM to Manage Your Account —> Manage Database Users and Teams, selecting the Actions menu for your entry under Active Users and then clicking Unlock Account in the resulting menu:
Full details of managing database users and teams can be found here.
If your database owner or an admin user is not available to unlock your account for you, you can always give our support team a call to unlock your account for you.
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