What information will Retriever for Tailwag sync to Outlook?

The following fields can transfer via the Retriever for Tailwag:

Contact Data 

(Note: Contact sync is only a one way sync from Redtail to Outlook)

  • Title and suffix - sync to their respective fields in Outlook
  • First, Middle and Last names - sync to their respective fields in Outlook
  • Name (for Business contact types) - sync to its respective field in Outlook
  • Nickname - syncs to its respective field in Outlook
  • Job Title - syncs to its respective field in Outlook
  • Company name - syncs to its respective field in Outlook
  • Birthday - syncs to its respective field in Outlook. Note that Retriever will only attempt to sync Date of Birth for Contacts on the FIRST time a contact is synced.
  • Gender - syncs to its respective field in Outlook
  • Home Email Address - syncs to Email 1 in Outlook
  • Work Email Address - syncs to Email 2 in Outlook
  • Other Email Address - syncs to Email 3 in Outlook
  • Homepage - syncs to Web Page Address in Outlook (Other and Work websites do not sync)
  • Category - syncs to its respective field in Outlook
  • Full Home Address - syncs to Home Address in Outlook
  • Full Work Address - syncs to Business Address in Outlook
  • Full Other Address - syncs to Other Address in Outlook
  • Mailing Address does not sync
  • Work Phone syncs to Business Phone in Outlook
  • Mobile Phone syncs to Mobile Phone in Outlook
  • Home Phone syncs to Home Phone in Outlook
  • Fax, Other, Direct Dial and Toll Free Phone Numbers do not sync
  • Assistant's Name and Phone Number - sync to their respective fields in Outlook
  • Important Info - syncs to Notes field in Outlook

Calendar Appointments & Tasks Data


(Note: Activities in Redtail with a Type of Task sync to Outlook's Tasks folder. All other Activity Types in Redtail sync to Outlook's Calendar folder)

  • Subject
  • Start Date and End Date
  • If completed (only downloads from Redtail to Outlook, applies only to Tasks)
  • Date of completion (only downloads from Redtail to Outlook, applies only to Tasks)
  • Location
  • If you delete any item in Redtail, it will be deleted from your Outlook


Please note: ALL deletions have to be made in Redtail. Items deleted in Outlook are not deleted in Redtail, which means they would reappear in Outlook on your next sync if Outlook is where an item was deleted.

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