Setting up the integration:
Setup of the integration is all handled from the Monmouth side after you've established an account with them, so inquiries should be directed at this time to them in order to get started with the integration. You can watch a short video below that they prepared to show setup and how the integration works, as well as reading more about their CRM Integration for Hosted PBX here.
Once you're set up, the integration will automatically pull up the contact record of anyone calling into your phone system, removing the need for you to search for a contact after they've identified themself. Additionally, it offers an option for automatic note creation after you hang up to record the fact that you received the call.
Monmouth Telecom Website
If you are looking for more Voice Over IP options, click here!
Here's the video!