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How can I set up ActiveSync on my iPhone (or iPad or iTouch)?

Entering ActiveSync settings on your iPhone (or iPad/iTouch) will allow you to sync your email, contacts and calendars using your carrier's data plan.

IMPORTANT NOTE:

Performing these steps can delete all of the existing contacts on your iPhone.This is a common problem for iPhone users when creating a new ActiveSync account.  You should ensure that you have backed up all of your contacts prior to proceeding.

Set Up

First, tap on the Settings icon on your device:

 

Then, tap Mail on the left-side menu:
**iPhone/iTouch users may need to scroll down and tap Mail, Contacts, Calendars**

 

 

Next, tap Add Account

 

 


Tap Exchange (may be listed as Microsoft Exchange ActiveSync). This is the option for any ActiveSync-based service:
 

 


Now, lets enter some account information for the Exchange ActiveSync account you want to set up:

 

 

Email: Enter your full email address here (e.g. david.apodaca@redtailtechnology.com)

Password: Enter your email password here

Description: Enter anything you'd like here (e.g. Redtail Email)

Once you have entered your account info, tap Next:

 

Now, we will need to enter in some additional account information:

 

 

Email: Enter your full email address here (e.g. david.apodaca@redtailtechnology.com)

Server: Enter mapi.redtailtechnology.com here

Domain: Leave this field blank, if optional

Username: Enter your full email address here, same as the Email field above

Password: Enter your email password here

Description: This can be anything you like (e.g. Redtail Email)

Tap Next to continue.

 

Next, we will choose which type(s) of data we would like to synchronize to the device by sliding the corresponding slider(s) for Mail, Contacts and Calendars: 

 

 

Tap Save to continue.  

You should then begin to see mail folders, contacts and your calendar syncing to your device. 

 

Important Information:

Note that by default, only 3 days' worth of email is synchronized. If you would like to synchronize more, you can go into Settings, tap Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync to choose a different number of days. We suggest syncing no more than 1 week. High ranges can result in synchronization issues and larger data usage on your device. 

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