Redtail's Internal Email Client

If you use a web-based email client (such as Redtail's Webmail) or simply prefer to send emails internally via Redtail when clicking on a contact email address from within your CRM, you can set up this capability under Manage Your Account —> Change Site Preferences:


On your Site Preferences page, scroll until you see the Email Options section:


Let's look at each of the fields here:

Email Client: You can indicate here whether you would like to use our internal email client when clicking on a client's email address from within Redtail or if you'd prefer to use your external email client (e.g. Outlook, Mac Mail, etc.) As the purpose of this post is to explain how to use our internal email client, select Use internal from the pulldown menu.

Email Display Name: The Email Display Name is only relevant if you are using our internal email client, in which case this will control the display name in the From field of your emails. In most cases you would just enter your first and last name here.

Email Signature: Your Email Signature controls how your signature appears if you are using our internal email client. A formatting toolbar is available above the box where you type in your signature. 

SMTP Server Name -  SMTP Server Port - SMTP Use SSL - SMTP Username - SMTP Password: If Redtail hosts your email, you can complete the first three fields as they are above and then enter your Web Mail Username and Password, which will allow for seamless sign on to your Webmail account from within your CRM. Otherwise, if you are uncertain as to the settings you should use for any of these, you can contact the company that hosts your email to provide. If you use Outlook, Thunderbird or another email client, you should also be able to find this information within the account settings for your email account.

After entering all your information here, click save preferences in the top right corner of the Email Options box. You would then be able to go to a Contact's Overview and click on one of their email addresses from within their Contact Card, which would bring up a Send Email Message window.

Email sent from within the internal email client uses SMTP relay to send through your email host's servers. This means mail will flow through your server normally so it will be scanned, archived, and journaled based on your server's configuration. It does not sync with your active mailbox so you will not see it in your sent mail folder within your mailbox nor will any local mailbox level filters/rules run on that message.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk