Outlook 2010: Redtail-hosted Email Setup

For a brief post just highlighting Redtail's server settings themselves, which would apply to whatever email client you are using, please see this post.

To access your Redtail Hosted email account within Outlook, the account must be setup utilizing Redtail's server settings. Below, we will walk you through the setup process within Outlook 2010.

In your Outlook Toolbar, click File and select Account Settings from the menu: 


You will then see your Account Settings dialog box. Make sure that you are on the E-mail tab. To add your Redtail hosted email account, you will select "New". After selecting New, you will see the following: 


"Email Account" should be checked off by default. Leave this as is and click the Next button. You will then see the Add New Account dialog box: 


Select the radio button next to "Manually configure server settings or additional server types" and then click on the Next button without entering text in any of the other fields here. You will then see the following dialog box: 


Select the radio button next to "Internet E-mail" and then click Next. You will then see the following dialog box that will prompt you to enter the Internet E-mail Settings: 


In the User Information section, type in your Name and the E-mail Address you are setting up.

In the Server Information section, the first thing you need to do is choose your Account Type: POP3 or IMAP. If you will only be accessing your e-mail on one computer, we recommend selecting POP3 as your Account Type. If you will be accessing your e-mail on multiple computers/devices, you should select IMAP as your Account Type.  For more information about Account Types, click here.

Note that in the example above, the Incoming and Outgoing mail server settings we provided are for IMAP:

Incoming mail server: imap.redtailtechnology.com

Outgoing mail server (SMTP): smtp.redtailtechnology.com

If you were setting this up instead as a POP3 account, you would select POP3 in the Account Type box and your Incoming and Outgoing mail server information would be set up as follows:

Incoming mail server: pop.redtailtechnology.com

Outgoing mail server (SMTP): smtp.redtailtechnology.com

Last, in the Logon Information section type in your User Name (which will be your full e-mail address) and Password (which will be set to whatever you provided on your E-mail Setup Form.) Place a check in the Remember password box but do not check off the box to Require logon using Secure Password Authentication (SPA). Before completing the setup, you will need to configure the outbound authentication and your Port settings. To configure these settings, you will select the More Settings button on the Internet Email Settings dialog. (Note: If you have accidentally completed your setup at this point, you could work your way back to this dialog by going to Outlook’s File/Account Settings, highlighting the email address and then clicking Change or double-click on the email address.) 


After clicking on More Settings, you’ll see a new Internet Email Settings dialog – go to the Outgoing Server tab on this dialog. On the Outgoing Server tab, you will check the box for the option "My outgoing server (SMTP) requires authentication". After checking the box, "Use same settings as my incoming mail server" will be selected by default. This is the option you will want selected. Next, you will go to the Advanced tab. 


On the Advanced tab, select "SSL" from the drop down box for the "Use the following type of encryption connection" option for both your Incoming and Outgoing server.

Below is a list of your Port options, including those for POP (which would be different for your Incoming server):

Incoming Email: (Note: Outlook will automatically update the port numbers for the Incoming when you select SSL)

IMAP Ports: 993(ssl)

POP Ports: 995(ssl)

Outgoing Email: (Note: The port number will need to be manually changed from 25 to 465)

SMTP Ports: 465(ssl)

Next, you will select OK to preserve the changes you just made and close the More Settings options and return to the initial Internet Settings dialog box. 


You will now click the Next button and Outlook will test the settings you entered. If all the information was entered correctly, you will receive "Complete" for both incoming and outgoing tests. 


After the test is complete, you can click Finish on the next screen. 

Your e-mail should now be configured correctly with Redtail’s E-mail service. 

One final note: You can login directly to Webmail at http://webmail.redtailtechnology.com. If you encounter any issues with this, please give our email support team a call at 800-206-5030 opt. 3 then opt. 3.

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