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I am locked out of my Redtail account. How can I get back in?

If you get locked out of your Redtail account, your database owner or an admin user of your database has the ability to unlock your username by going within the CRM to Manage Your Account —> Manage Database Users and Teams, right-clicking the row that contains your name under Current Database Users and then clicking Unlock User in the resulting popup:

 

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Full details of managing database users and teams can be found here. 

If your database owner or an admin user is not available to unlock your account for you, you can always give our support team a call to unlock your account for you.

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