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Manually adding a Universal Life account to a contact record

Whether you use an account aggregating service or not to feed account data into your CRM, there may be times where you need to manually enter an account for one of your clients.  In this post, we'll take a look at adding a Universal Life account for a client.

First, you'll need to go to the client's Accounts page within Redtail, accessible under the Contact Overview menu:

 

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Next, click the Add option in the top-right corner of the client's Accounts widget:

 

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You'll then see the Add New Account window, which will allow you to select Universal Life account from the Type pulldown menu, as well as allowing you to fill out other relevant information about the account:

 

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Let's take a look at each of these fields.  By default, the only two fields that are pre-populated are the Type and Status fields (both of these can be changed).

  • Account Number: this is a freeform field to accomodate whatever account number you may need to enter
  • Company: this is a freeform field.  If, however, the company you are entering is already entered as the company on another account within your database, you should see it pop up as an option as you are typing in your company name.
  • Product: this is a freeform field.  If, however, the product you are entering is already entered as the product on another account within your database, you should see it pop up as an option as you are typing in your product name.
  • Type: select Universal Life Account from the pulldown menu.
  • Tax Qualified: check this off if the account is Tax Qualified.
  • Tax Qual(ified) Type: select the Tax Qualified Type from the pulldown menu, if applicable.
  • Discretionary: check this off if applicable.
  • Managed: check this off if applicable.
  • Manager: this is a freeform field you would want to complete if you check off the Managed box above it.   If the manager you are entering is already entered as the manager on another account within your database, you should see it pop up as an option as you are typing in your manager name.
  • Model/Strategy: this is a freeform field.  If, however, the model/strategy you are entering is already entered as the model/strategy on another account within your database, you should see it pop up as an option as you are typing in your model/strategy name.
  • Status: your options here are Open, Closed, Pending or Under Review.
After completion, this Add New Account window might look like the below:
 
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Just click Add Account to attach it to the client record.  You'll then see it reflected in their Accounts section:
 
 
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There are many other pieces of individual account data that you can enter, either by double-clicking the row that contains an account, or right-clicking that row and selecting View Account Details.  Either way you'll then see the Details page for the account, divided into several sections that you can populate with relevant data.  Let's look at each of these sections below, noting that not all fields in these sections will necessarily apply to every available account Type.  Sample data will be entered for the fields that you might be most likely to complete for an account with a Type of Universal Life Account, though you can certainly utilize whichever fields you choose.
 
 

Account Assets

 

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To add information here, click Add.  You'll then see the below dialog:

 

After completion, click Add Asset

You'll see three options when right-clicking an Asset here:

 

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  • Edit Asset - this option will bring up the same dialog that you see when adding an asset, displaying the information you've already entered and providing you the opportunity to edit that information.
  • Delete Asset - this will allow you to delete an Asset for an account.
  • Show in Google Finance - if you've entered a Symbol for an asset, this will take you to that corresponding stock's information on Google Finance.

 

General Information

 

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To edit the General Information, simply click the Edit option.  You'll then see the below:

 

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Unlike other account types, you can add a value for a Universal Life account by entering it in the Cash Value field in this General Information section. 

After completion for a Universal Life Account, this edit dialog might look like the below:

 

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Click Save General Information to save your entries, at which point you'd see your changes reflected:

 

giul1.png

 

To make further edits, just click the Edit option in the top right corner of the section.

Coverage Information

 

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To enter any desired Coverage Information, just click the Edit option, enter your data and save.

 

Ownership Information

 

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To edit the Ownership Information, just click the Edit option and you'll see the below:

 

editownershipinformation.png

 

After completion for a Universal Life Account, this edit dialog might look like the below:

 

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Click Save Ownership Information to save your entries, at which point you'd see your changes reflected:

 

owninfodisins.png

 

To make further edits, just click the Edit option in the top right corner of the section.

 

Account Beneficiaries

 

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To add Account Beneficiaries, just click the Add option and you'll see the below:

 

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The Name and Percentage fields are freeform fields.  From the Type dropdown menu you can select Primary or Contingent for each beneficiary you add.  After adding each beneficiary, click Save Beneficiary Information and you'll see your information reflected on the page.  You will need to click the Add option to add each desired beneficiary.  Below is an example of what this section might look like after you are done:

 

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To make edits to or delete a beneficiary, just right-click the beneficiary and select one of those two options.   

Account Riders

 

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If a Rider applies to the policy, just click the Add option to enter a Rider Name, Face Amount, Anniversary and/or Reminder for the Rider.

Account Agents

This area is currently not active.

Payment Information

 

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To edit the Payment Information, simply click the Edit option.  You'll then see the below:

 

edit_payment_information_template_5.png

 

After completion for a Universal Life Account, this edit dialog might look like the below:

 

epiul1.png

 

Click Save Payment Information to save your entries, at which point you'd see your changes reflected:

 

piul1.png

 

To make further edits, just click the Edit option in the top right corner of the section.

Important Dates

 

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If you need to use this section with Universal Life Accounts, just click the Edit option to enter any of the available Date fields.  The Open Date will transfer from the General Information widget if you've already entered it there:

 

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Account Notes

 

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To add a note in relation to the account, just click the Add option.  You'll then see the below:

 

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After entering your Note and selecting a Master Category for the Note, this dialog might look like the below:

 

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After completion, click Save Note.  This section would then reflect the Note you added to the Account:

 

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The Note will also show up on the main Notes page for the client:

 

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Account Documents

 

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Please see this post for details on uploading files/documents to link them to a specific account in this area.

 

Account Activities

 

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If you need to create an Activity associated with this account, just click the Add button here.  You'll then see an Add New Activity dialog, already linked to the account.  Just complete any relevant details and then click Save Activity.  An example of an activity attached to this account might then look like the below:

 

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Note the option to "Complete" the activity from this area as well.

Also note: when creating a new activity from elsewhere in the database (or when editing an existing activity), you can link those to a contact's account as well.

 

Account Card

To the right of the main areas on a client's Account Details page, you'll see the Account Card:

 

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The <Back to Accounts link takes you back to the client's main Accounts page.

The Account dropdown box will allow you to access Account Detail pages for any of the accounts attached to the client record.

The remaining fields here display information from the initial data entry screen for new accounts.

Contact Card

Also to the right of the main areas on a client's Account Details page, you'll see their Contact Card, which will allow you to quickly retrieve their contact info if necessary when viewing account details:

 

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For additional information on working with accounts in Redtail, please see the posts listed here.

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