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How to run a repair on Retriever for Imaging and/or Retriever for Tailwag

One of the first troubleshooting steps we can take when working with issues on Retriever for Imaging and Retriever for Tailwag is to run a repair on these programs. If the program is ever NOT able to run the repair successfully, please re-download the program from our websites.

 

  • First, EXIT the Retriever program you are planning to Repair. 
  • Then, search for ‘Control Panel’ in the bottom left search box on a Windows PC.

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  • Select ‘Programs’ OR ‘Programs and Features', depending on the users ‘View by’ filter.
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  • If you selected ‘Programs’ from the Category View, you must also choose ‘Programs and Features'.

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  • You will now see a list of all programs that are currently installed on the PC. Scroll to or search at the top right for the Retriever program. 

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  • Select the Retriever program you are working with and you will see a ‘Repair’ option appear at the top.

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  • Once the repair has run successfully, you may open the Retriever program again and test as needed.

 

NOTE: An admin password may be needed to run the repair.

NOTE: If the program is ever NOT able to run the repair successfully, please re-download the program from our websites.

 

To learn how to download Retriever for Imaging, please CLICK HERE.

To learn how to download Retriever for Tailwag, please CLICK HERE.

To learn how to uninstall either Retriever program, please CLICK HERE.

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