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Redtail Hosted Email Services Maintenance Notice - 10/13/2017 & 10/20/2017

Redtail's Hosted Email Services will be undergoing two scheduled maintenances to perform some essential upgrades to our Zimbra platform. The maintenance windows are scheduled for: 
  • Friday, October 13th 10:00pm PDT through 4:00am PDT Saturday, October 14th
  • Friday, October 20th 10:00pm PDT through 4:00am PDT Saturday, October 21st
The scheduled maintenance window will be used to upgrade Redtail's email platform. We anticipate your mailbox will be inaccessible for a few hours between 10:00pm PDT Friday and 4:00am PDT Saturday. During these service windows, you will not be able to access your Redtail-hosted mailbox, check your messages or send messages. We understand that this may pose an inconvenience to some subscribers, but please rest assured that the receipt of all outside mail will continue uninterrupted. We schedule these types of maintenance windows for late at night, as this is historically a low volume business email period. Once your mailbox is available, all messages received during scheduled maintenance will be present within your mailbox.
 
Upon completion of the maintenance, Redtail's Hosted Email Services will be powered by Zimbra 8.7 (Zimbra Collaboration Suite, version 8.7.11). We are excited about the many new performance enhancements that improve and maximize the user experience.  Below are some highlights of the enhancements that are on the horizon:

Exchange Support for Office 2016 (Outlook) for Mac - The ability to add an Exchange account within Outlook for Mac.

Two-Factor Authentication (2FA) for Redtail Webmail - The ability to enable added security to Redtail Webmail.

After the maintenance has been completed, users of the Zimbra Connector for Outlook (ZCO) will be prompted to upgrade the ZCO to the latest version. For detailed instructions on how to upgrade, click here

To track the status of the maintenance being performed, please visit our new and improved status site during the maintenance window by clicking here or using the following URL: status.redtailtechnology.com. It now provides you more information about system metrics while also providing you with multiple ways to sign up for updates when maintenance is scheduled or an incident is reported. For in depth details about the status site, click here

Please accept our sincere apologies for any inconvenience that may result from the scheduled maintenance. We would like to thank you for the opportunity to be your Email Service Provider (ESP) as well as for your understanding while we work to improve our services. If you have any questions about the scheduled maintenance, feel free to contact us at support@redtailtechnology.com.

We sincerely appreciate your business and your continued support of Redtail's products and services.   

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